Description
We are seeking a Reception Manager to join our team at the Ibis Issy-les-Moulineaux "Val de Seine" hotel, located near the Seine Musicale, Île de St Germain, and Paris Expo Porte de Versailles.
As a Reception Manager, you will be responsible for leading, coordinating, and controlling the activities of the reception team to ensure optimal service quality.
Key responsibilities:
- Manage reservations and scheduling
- Handle customer check-in, billing, and payment
- Ensure high-quality customer service and satisfaction
- Develop additional sales, such as food and beverages
- Respond to customer inquiries and resolve issues
- Collaborate with the Reception Team Leader
- Animate and manage the reception team
Reservation responsibilities:
- Respond to reservation requests via email or phone
- Propose customized stays to customers
- Use computer software, including Windows, Office, Opera Cloud, and Resaweb
- Optimize reservation planning according to our pricing strategy
- Follow up on options and relaunch customers and partners as needed
- Manage group reservations and rooming lists
- Perform administrative tasks, such as managing deposits and updating databases
Requirements:
- Excellent communication and organizational skills
- Strong leadership and teamwork abilities
- Fluency in English; knowledge of a second language is an asset
- Previous experience in reception management
Benefits:
- Full-time contract with 39 hours per week
- Heartist card
- Health insurance
- 13th month bonus after one year of seniority