Description
Capital One Travel is seeking a Director of Communications to amplify its narrative and future strategy. The successful candidate will bring deep experience across consumer and business/trade media, a strong understanding of strategic partnerships and B2B communications, and a proven track record of constructing impactful thought leadership.
Responsibilities
- Protect and promote the brand: Lead the overarching external communications strategy for Capital One Travel, driving a narrative that elevates the reputation of the brand.
- Executive communications and thought leadership: Serve as the strategic external communications lead for the Head of Capital One Travel, crafting compelling external communications with a focus on message development, positioning, and speechwriting.
- Media relations and strategic positioning: Leverage established relationships within top-tier travel and lifestyle media to secure high-value earned media and position the brand for major partnerships.
- Competitive intelligence and trend spotting: Continuously monitor global events, macroeconomic shifts, and industry trends to strategically position Capital One Travel against competitors.
- Crisis management: Anticipate, assess, and manage communications surrounding global crises or travel disruptions.
- Product and platform support: Develop creative communication campaigns to support and drive adoption of the Capital One Travel app.
- Cross-functional collaboration: Act as a collaborative partner across the broader Premium Products and Experiences business.
Who You Are
- Great judgment: Thrive in stakeholder management and make high-stakes decisions with confidence.
- Relationship-based leadership: Build deep, trusting relationships with executive leaders.
- Problem-solver: Identify opportunities to innovate and find better ways to achieve goals.
- Business savvy: Understand business needs and communicate fluently in business terms.
Basic Qualifications
- Bachelor’s degree or military experience
- At least 8 years of experience in External Communications or Public Relations
- At least 8 years of experience in People Leadership
- At least 5 years of experience in the travel industry
Preferred Qualifications
- 8+ years of experience in External Communications or Public Relations for a leading Travel Brand
- 4+ years of experience managing large-scale change management and crisis communications
- Proven ability as a strategic thinker and problem-solver
- Strong collaboration, interpersonal, and coaching skills
- Strong organizational and prioritization capabilities
Location and Salary
- This role is designated as a hybrid position.
- The minimum and maximum full-time annual salaries for this role are:
- McLean, VA: $190,300 - $217,200
- New York, NY: $207,600 - $236,900