Description
AI is reshaping customer experience, and Zendesk is leading the shift toward autonomous, agentic CX.
We're looking for an ambitious commercial leader to build and steer our business engine across Asia and India.
What You'll Impact
- Shape the Regional Growth Strategy: Design and execute the inbound and outbound new business roadmap across Asia.
- Drive Pipeline Quality & Velocity: Champion deal progression from initial lead qualification to key commercial milestones.
- Pioneer an AI-Native Motion: Turn innovative product launches into winning regional playbooks.
- Unify the Go-To-Market System: Align Marketing, Partner Alliances, and Sales Operations around a single strategy.
- The xDR-to-AE Talent Engine: Hire, mentor, and develop SDRs and BDRs into Zendesk's next generation of AEs.
What You Bring
- Commercial Leadership: A track record of leading and scaling high-performing outbound or business development teams within B2B SaaS or technology.
- Strategic & Operational Agility: The ability to convert high-level regional goals into tactical playbooks, operating cadences, and measurable revenue outcomes.
- Cross-Functional Influence: Exceptional stakeholder management skills, able to align senior Sales, Marketing, and Operations leaders around a shared plan.
- Coaching Mindset: A passion for developing talent, raising capability in executive communication, and building a culture of ownership and psychological safety.
- Curiosity for AI: A genuine interest in how AI transforms customer operations.
Why Zendesk?
- Unrivaled Autonomy: Full agency to shape how we win across Asia during a pivotal market shift.
- Career Growth: Direct line-of-sight to broader GTM executive leadership.