Description
We are seeking a People Operations Advisor to join our UK People Operations team at Trainline. As a People Operations Advisor, you will provide high-quality first-line support to Trainliners, resolving HR process and policy queries professionally and within agreed SLAs.
Responsibilities:
- Provide high-quality first-line support to Trainliners and resolve HR process and policy queries professionally and within agreed SLAs.
- Produce and maintain accurate people data, ensuring high data integrity in our HRIS (HiBob) and that updates are completed promptly.
- Deliver change alongside day-to-day People services by contributing to People Ops projects such as system enhancements, process redesign, and embedding AI-enabled solutions.
- Work with People Business Partners to support cyclical People processes and document and implement employee lifecycle changes.
- Support the preparation, validation, and processing of the monthly UK payroll, ensuring accurate and timely data inputs and alignment between HiBob and payroll workflows.
- Deliver day-to-day benefits administration, managing enrolments and changes accurately and resolving benefit-related issues efficiently.
- Manage employee lifecycle administration, including pre-boarding, contracts, background checks, Right to Work documentation, and visa sponsorship.
- Process People-related invoices and purchase orders accurately, partnering with accounts payable and supporting effective financial administration.
- Support and manage the improvement, implementation, and documentation of People policies, processes, and templates.
Requirements:
- Solid foundation in People Operations and motivated to continue learning and developing in a fast-moving, tech-enabled environment.
- Working understanding of HR best practices, employment law, and core HR processes.
- Experience supporting payroll administration, including maintaining payroll data, running checks, and a working understanding of UK tax, NI, and statutory requirements.
- Comfortable working with HR systems (ideally HiBob or similar HRIS).
- Data-literate, with the ability to produce, interpret, and validate reports.
- Exposure to process and ways-of-working improvement.
- Strong attention to detail, particularly when handling people data, contracts, payroll inputs, or employee records.
- Clear and professional verbal and written communication skills.
- Strong organisational and time-management skills, able to manage competing priorities, balance BAU and project work, and work to agreed SLAs.
Benefits:
- £35K – £40K salary
- Private healthcare and dental insurance
- Generous work from abroad policy
- 2-for-1 share purchase plans
- EV Scheme
- Extra festive time off
- Excellent family-friendly benefits