Advanced Tier 3 Engineer

As an Advanced Tier 3 engineer in the Global Network Services organization at Deutsche Bank, you will be exposed to industry-leading Routing/Switching, SDN, DCN, Cloud, and Security technologies.

Your role will involve supporting a robust and resilient network infrastructure that enables Deutsche Bank's 24x7 client-centric business. You will work with global teams to identify network problems, implement improvements, train colleagues, and help leverage current and emerging technology to provide secure, stable, and innovative network services to Deutsche Bank and its clients globally.

Key Responsibilities:

• Provide advanced technical support for complex network issues escalated from Level 2 teams
• Troubleshoot and resolve intricate network problems related to managed network products/services
• Act as a Subject Matter Expert (SME) for a suite of network technologies, including routing/switching, ISEs, firewalls, proxies, LB, ULL, Wireless, and more
• Lead and handle P1/P2/P3C network incidents, ensuring timely resolution
• Lead root cause investigations for critical/managed incidents and implement preventive measures to mitigate future occurrences
• Collaborate with cross-functional teams, such as SMEs, Engineering, and vendors, to resolve complex network issues
• Participate in on-call rotations to provide 24/7 support for network-related emergencies

Change Management:

• Evaluate network change requests submitted by change initiators to understand and assess the scope, impact, potential risks, and disruptions to services dependencies
• Plan DR implementation and yearly activities, such as Akamai route off/on for all regional sites as per schedule

Problem Management:

• Investigate and analyze network-related problems reported through the problem management process to identify root causes and implement preventive actions
• Participate in problem management calls to communicate effectively with stakeholders and provide status updates on problem resolution
• Work closely with cross-functional teams to diagnose and address network-related issues that may have broader implications across various IT functions

Benefits:

• Flexible benefits plan, including virtual doctor consultation services
• Comprehensive leave benefits
• Gender Neutral Parental Leave
• Hybrid working arrangement
• 25 days of annual paid leave, plus public holidays
• A culture of continuous learning to aid progression

Requirements:

• Minimum 8 years of network operational experience in financial institutions or relevant roles
• In-depth hands-on experience in several enterprise networking principles, such as routing/switching protocols and technologies (e.g., TCP/IP, DNS, DHCP, GTM, LTM VPN, MP-BGP, OSPF, Cisco ACI, Arista, Web proxy, FortiGate, Checkpoint HSRP, Multicast, Spanning tree, VRF, Wireless, L2/L3 E-VPN, F5, and DWDM)
• Experience with network tools and technologies (e.g., SNOW, SNMP, NetFlow, packet capture analysis)
• CCIE or other expert-level technical certifications
• ITIL v4 Foundation certification
• Degree in Computer Science, Information Technology, or Engineering