Field Service Representative (FSR)

The Leidos Defense Sector is seeking a Field Service Representative (FSR) for assignment to a weapons systems program aboard Joint Base Lewis-McChord (JBLM) WA.

The successful candidate will be part of an end-user embedded, multidisciplinary, Contractor Logistics Support (CLS) team with the Indirect Fire Protection Capability (IFPC Inc 2) missile defense system.

This position assists the end-user in the on-site, day-to-day operation and maintenance of the IFPC Inc 2 Launcher/Interceptor solution, and other peculiar equipment in accordance with established documentation.

The successful candidate will perform all duties under minimal supervision and cross-train within the team to gain proficiency in working with other elements of the IFPC Inc 2 Launcher/Interceptor solution.

Primary Responsibilities

• Support the customer in managing and monitoring the maintenance and sustainment program, including scheduling and conducting services, hardware configuration, hardware/software troubleshooting, and hardware/software installation.
• Contribute to Root Cause Analysis and failure troubleshooting that are above the level of the end-user, including software, hardware, interconnecting cabling, electrical system, and networks.
• Recommend courses of action to the customer, end-user, and peers based on experiential knowledge.
• Create, update, and complete Work Orders with timely professionalism and verify the completeness and accuracy of maintenance reports.
• Demonstrate proficiency in reading and comprehending electrical and mechanical drawings.
• Handle and inspect electrostatic sensitive devices.
• Support ongoing training programs through collaboration with technical trainers to ensure highly trained and competent service members.
• Understand the customer's expectations and perceptions to provide the best support possible, focusing on mission, values, and goals.
• Establish trust and confidence by creating and maintaining open, candid lines of communication with the customer, end-user, and partner companies and agencies.
• Demonstrate discipline, adaptability, attention to detail, sound judgement, initiative, and ability to foster collaboration.

Basic Qualifications

• Bachelor's degree with 4+ years of relevant experience, or 8+ years equivalent experience/combined education.
• Must be able to possess and maintain a SECRET clearance.
• Must understand basic software networking and be able to configure software/hardware to support various tests.
• Must have the ability to upload and verify various software packages and updates required to support the launcher/interceptor solution.
• Must meet physical deployment standards as set forth in DoD Instruction 3020.41, Operational Contract Support, and applicable modifications.
• Must possess and maintain a valid U.S. Passport (Blue Book) with no restrictions on travel.
• Must be able to obtain CompTIA Security + certification.
• Demonstrated proficiency with Microsoft Windows Operating Systems and the Microsoft Office Suite.
• Must be able to lift 35 lbs.
• Must possess a valid driver's license.

Additional Deployment Criteria:

• This position requires the successful candidate to pass medical, dental, and psychological screenings according to criteria established by the customer and be designated 'fit for deployment.'

Preferred Qualifications

• Demonstrated ability to master new technical and training applications within a short time.
• Experience, certification, or ability to obtain Common Faculty Development - Instructor Course certification.
• Experience and knowledge of US Army Air and Missile Defense operations.
• Experience and knowledge of US Army Supply and Logistics systems and practices.
• Knowledge of US Army Physical Security standards and practices, and COMSEC & CCI handling and utilization.
• CDL license or USG equivalent preferred.