Description
Boeing Global Services (BGS) is seeking Field Service Representatives to provide technical support for the Final Lifetime Extension Program (FLEP) for NATO E-3 AWACS, associated mission/ground systems, and the Facility for Interoperability Testing (MCTR / SIL / SDE) at Geilenkirchen Air Base, Germany.
This is an on-site, long-term assignment (up to 3 years) providing hands-on ISS (In Service Support), field engineering assistance, OJT, troubleshooting, and acceptance/test support for aircraft mission systems and ground systems (MPDS/DMPDS/IFGS/SIL/SDE).
The successful candidate will provide technical guidance in the normal operation and maintenance of E-3 NATO FLEP aircraft mission systems, ground systems, and support equipment. They will support on-aircraft mission system hardware and software troubleshooting/reloads, serve as on-site technical expert and field service lead for NATO FLEP aircraft and ground systems, and provide hands-on installation, configuration, and sustainment for Mission Computing OS/software loads, mission applications, simulation, DLGW/STG, DSU/RAID, OOM, NetApp, and IFGS/MPDS/DMPDS systems.
The Field Service Representative will execute fault isolation, repair, replacement of FRUs, BIOS/CMOS troubleshooting, and checkout procedures for mission and ground subsystems. They will support and manage DSU/RAID rebuilds and DSU hardware inspections, configure, validate, and test DLGW and STG interfaces for Link-11/Link-16 and 1553 integration, diagnose and remediate Mission Computing integration issues, and troubleshoot NAS/OOM mount issues, NetApp/cluster issues, and offload script failures.
The ideal candidate will have 3+ years of experience in avionics and aerospace systems troubleshooting, ability to read, understand and interpret engineering drawings, and 3+ years of experience with Airborne Early Warning and Control (AEW&C) or Airborne Warning and Control Systems (AWACS) platforms. Current U.S. passport with an expiration date past December 2027 is also required.
Responsibilities:
- Provide technical guidance in the normal operation and maintenance of E-3 NATO FLEP aircraft mission systems, ground systems, and support equipment
- Support on-aircraft mission system hardware and software troubleshooting/reloads, as requested
- Serve as on-site technical expert and field service lead for NATO FLEP aircraft and ground systems (Operational and Development Systems)
- Provide hands-on installation, configuration, and sustainment for Mission Computing OS/software loads, mission applications, simulation, DLGW/STG, DSU/RAID, OOM, NetApp, and IFGS/MPDS/DMPDS systems
- Execute fault isolation, repair, replacement of FRUs, BIOS/CMOS troubleshooting, and checkout procedures for mission and ground subsystems
- Support and manage DSU/RAID rebuilds and DSU hardware inspections (mdadm diagnostics, drive replacement, resync)
- Configure, validate, and test DLGW and STG interfaces for Link-11/Link-16 and 1553 integration; import/verify gateway configs, terminal init files, and time sync behavior
- Diagnose and remediate Mission Computing integration issues, SimConfig/SimController/AwsSim exceptions
- Troubleshoot NAS/OOM mount issues, NetApp/cluster issues, and offload script failures
- Provide OJT and informal training for NATO maintenance and ground-system users; document lessons learned
- Assist with ATP/acceptance tests, configuration management, software requirements meetings, and provide input to technical publications (VECTOR Tech Requests, Pubs Change Requests, AFTO-22s)
- Support TCTO/field-level modifications and coordinate with off-site engineering on issues exceeding field authority
- Capture, package and escalate forensic logs and evidence to engineering (e.g., journalctl, dmesg, mdadm output, AwsSim logs, DARE/HAIPE audit)
- Support COMSEC/HAIPE/DaR procedures as required (audit capture before tamper/zeroize); coordinate with NATO COMSEC managers
- Participate in maintenance cross-talks, TIMs, LWG, and other program meetings; report contractor labor hours per NATO reporting requirements
Requirements:
- 3+ years of experience in avionics and aerospace systems troubleshooting
- Ability to read, understand and interpret engineering drawings
- 3+ years of experience with Airborne Early Warning and Control (AEW&C) or Airborne Warning and Control Systems (AWACS) platforms
- Current U.S. passport with an expiration date past December 2027
- Willingness to deploy/travel to various locations (domestic and international) and for varying durations
- Ability to obtain clearances from International Health Services and a visa/work permit for Germany, if applicable
Benefits:
- Competitive base pay and variable compensation opportunities
- Comprehensive benefits package, including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs
- Relocation benefits will be provided for the international assignment
Salary Range: Mid-Level (GEC6I3): $79,900 - $108,100 Senior Level (GEC6I4): $96,900 - $131,100