Description
Deputy is a global SaaS workforce management company with hubs in Sydney, Melbourne, San Francisco and London, plus team members working remotely across the United States. Our platform serves over 1.5 million workers and 375,000 workplaces across 100+ countries.
We are seeking a highly organized and detail-oriented Professional Services Operations Coordinator to support the successful delivery of Professional Services engagements. This role partners cross-functionally to coordinate operational workflows, maintain project systems, prepare operational reporting, and support consistent execution of service delivery processes across the organization.
Responsibilities
- Coordinate with departments including Sales, Implementation, Finance, and RevOps to manage operational tasks that support project success.
- Manage the handover of customers from the sales team to the delivery phase, ensuring all contractual obligations and deliverables are compliant before the project starts.
- Ensure a complete and consistent handover of implementation projects to Customer Success, including an audit of the implementation consultant's project closeout activities.
- Oversee the administration of Professional Services tools, such as Toggl and Asana, ensuring precise data entry and process compliance.
- Prepare recurring operational reports and dashboards for Professional Services leadership.
- Maintain process documentation, standard operating procedures, and operational playbooks to support consistent execution across the Professional Services organization.
- Support Professional Services operations by maintaining metrics tracking and KPI reporting.
- Utilize AI-enabled tools, workflow automations, and platform integrations to improve efficiency, reduce manual effort, and support accurate operational data.
- Audit operational data, project documentation, and delivery readiness across systems, coordinating timely corrections with appropriate stakeholders.
Qualifications
- 3–5 years of experience in Professional Services Operations, Delivery Operations, Project Coordination, or a similar operational support role within a SaaS or technology organization.
- Expertise in managing and utilizing CRM and Project Management software, particularly Salesforce, Toggl, Asana, and any PSA systems.
- Proficiency in Google Sheets or Excel, including maintaining capacity trackers, SLA reporting, and operational reporting.
- Self-starter capable of managing routine operational tasks with high autonomy, ensuring rigorous data integrity and meeting all deadlines.
- Exceptional communication and interpersonal abilities to engage with various stakeholders and uphold data compliance standards across the organization.
- Demonstrated ability to coordinate multiple cross-functional initiatives simultaneously while maintaining strong attention to detail and operational discipline.
- Experience preparing operational reports and maintaining data used to support leadership decision-making.
Additional Information
- Enjoy a flexible work policy (with a work-from-home stipend to set you up for success at home!).
- Own a piece of Deputy through our Employee Share Ownership Plan (ESOP).
- Take paid parental leave to support you and your family.
- We’ll match your 401k contributions to help you save for the future.
- Access mental health support with Spring Health.
- Get comprehensive health benefits.
- Use our commuter reimbursement program.
- Take additional leave days , including 20 PTO days, study assistance, celebration days and volunteering.