Clinical Applications Specialist II--IT-Provo

At Revere Health, we believe there is a better path to healing and healthcare maintenance, and we’re working on this mission,one patient at a time.

As a Clinical Applications Specialist II--IT-Provo, you will serve as the primary subject matter expert and technical leader for assigned clinical and ancillary systems. You will drive system optimization, lead project workstreams, and make independent configuration and design decisions within scope.

Application Support

• Serve as the primary owner of assigned clinical applications, accountable for system performance, stability, and continuous improvement.
• Provide Tier III support for assigned high-volume software systems during business hours, after hours, and weekends as required.
• Perform advanced technical support, root-cause analysis, installations, maintenance, and troubleshooting of systems and associated interfaces.
• Lead vendor interactions, escalations, and relationship management for assigned applications.
• Review and analyze system and performance indicators; independently resolve complex issues and implement corrective actions.
• Coordinate cross-functional application support with other Information Technology teams.
• Serve as the technical and subject matter expert for assigned applications for users, team members, vendors, and management.

Clinical Offices Support

• Act as a liaison between assigned departments, clinical end users, and technical personnel.
• Assist in the coordination and maintenance of all current systems for assigned departments.
• Provide in-person support for providers and end users as needed during and after clinical system implementations and upgrades.
• Identify and assist with planning for, and developing, department-specific requirements for future clinical product considerations.
• Analyze and document user requirements, procedures, and problems to automate or improve existing systems.
• Provide leadership and coordination with department super users.

Process and Documentation Management

• Assure that all documentation for workflows, configure and/or build activities, change management adherence, end-user notifications, training information, and status reporting in the appropriate systems is properly completed.
• Analyze systems and processes to identify opportunities for improvement in patient care and provider productivity.
• Develop, document, and revise system design procedures, test procedures, and quality standards.
• Improve how applications are configured to help users understand the limitations and capabilities of information systems and associated applications.

Training

• Assist in training users on upgrades and new installations.
• Assist with educational initiatives in clinical application utilization, data reporting, and other areas of clinical technology.
• Mentor Application Analysts I to improve skills in preparation for more responsibility.

Project Management

• Manage small to medium application projects that may include scheduling or facilitating meetings, as necessary, to complete assignments.
• Participate in system-wide Information Services projects as assigned.
• Perform written and oral project status reporting on a regular basis.

Essential Skills

• Enthusiasm for learning innovative technologies and techniques.
• Strong project management skills.
• Strong problem-solving and analytical skills.
• Excellent written and oral communication skills.
• Ability to work independently under pressure and prioritize tasks while maintaining a positive and proactive attitude.
• Ability to work with a multi-discipline team.
• Excellent presentation and interpersonal skills.
• Ability to apply analytical techniques when gathering or using information from others.
• Ability to quickly reach a high-level understanding of assigned systems and health system operations and a solid understanding of how users interact with the technologies.

Qualifications

• 3–5+ years of work experience in Clinical Application/Software support required.
• Demonstrated leadership or project management experience required.
• Degree from an accredited college preferred; emphasis in healthcare, information management, or adult education is a plus.
• Experience in a healthcare environment preferred.
• Familiarity with electronic health record (EHR) or Practice Management (PM), Revenue Cycle Management (RCM) systems required.