Description
At Morgan & Morgan, the work we do matters. For millions of Americans, we're their last line of defense against insurance companies, large corporations or defective goods.
We're looking for a Case Manager in Training to work as a floater in our office, training and supporting several attorneys and case staff on rotation. This position trains for an eventual move to a highly sought Case Manager position.
Responsibilities:
- Make initial calls to clients after signing to obtain relevant information to open their file
- Accept inbound calls and place outbound calls to clients as needed
- Request coverage follow-up to the coverage team
- Transfer cases to Case Managers once files are opened
- Create new files and enter pertinent information into case management software
- Enter new roles in the system
- Request police reports
- Mail HIPAA forms to clients
- Email client welcome packets to clients or mail if no email on file
- Document all activity in the system
- Add all insurance information and police report numbers into the file
- Request all documents from clients needed for their file
- Upload necessary documents to the client's file
Qualifications:
- High school diploma or GED is required; college preferred
- Ability to communicate effectively with clients
- Adaptable in an ever-changing environment and handle multiple priorities
- Excellent oral communication with an outgoing personality
- Able to multitask and learn quickly
- Must thrive in a team environment
- Reliable and dependable
- Excellent comprehension and critical-thinking skills
- Ability to type at least 35 WPM with excellent writing skills while navigating through multiple software applications
Benefits:
- Medical and dental insurance
- 401(k) plan
- Paid time off
- Paid holidays