Description
The Band 3 Administrator will provide an effective and efficient reception and administrative service within one of the service lines of the North London NHS Foundation Trust.
The job is mainly frontline-facing in a reception area environment, involving liaison between colleagues at all levels, both inside and outside the Trust, as well as service users, carers, and members of the public, always providing excellent customer service.
The postholder will need to demonstrate a high level of prioritising and organisational skills and be able to use initiative to develop office support systems as required, and to organise their own workload to meet Trust and local requirements, adjusting priorities as necessary in negotiation with the department and administration managers.
Main duties of the job
- Carry out reception duties as necessary and provide excellent customer service, including managing the room bookings system.
- Use initiative appropriately to deal with and prioritise post, emails, and telephone calls.
- Deal with all administrative duties to support the operation of the service line, including appointment booking and processing inbox enquiries.
- Arrange and service meetings as necessary, including taking minutes and transcribing.
- Provide, in conjunction with other administration staff, cross-cover for other administrators/receptionists during periods of heavy work pressure or absence.
- Inform the relevant department of any clinic cancellations or outpatient appointments in line with Trust and local policies and procedures.
- Handle any enquiries from service users and carers with sensitivity and tact, using persuasion skills when required to resolve problems.
- Participate in team meetings as required by the line manager.
- Ensure adequate stocks of stationery, supplies, and forms are maintained and used cost-effectively within the department, liaising as appropriate with the appropriate Line Manager about orders and ordering in line with local procedures.
- Undertake any other duties commensurate with the grade as requested by the appropriate manager.
Benefits
- NHS Discounts
- Generous annual leave
- NHS pension scheme
- Excellent internal staff network
- Flexible working and health and wellbeing initiatives
About us
North London NHS Foundation Trust (NLFT) is committed to improving mental health care across North London to deliver excellent services to our local people.
Our Five-Year Strategy
- We will provide consistently high-quality care closer to home.
- With our partners in North London and each borough, we will ensure equity of outcome for all.
- We will offer great places to work, providing staff with a supportive environment to deliver outstanding care.
- We will be more effective as an organisation by pioneering research, quality improvement, and technology.