Description
We are seeking an enthusiastic and flexible Clinical Pathway Administrator to join the Nephrology and Renal team at Barnet Hospital (base site) on a 12-month maternity cover basis.
This role is key to supporting the delivery and coordination of Nephrology and Renal clinical pathways, ensuring efficient administrative processes and high-quality patient care. The successful candidate will work closely with multidisciplinary teams, providing comprehensive administrative support, managing patient referrals, maintaining accurate records, and facilitating communication across services.
The ideal candidate will be proactive, organised, and adaptable, with strong attention to detail and the ability to work in a fast-paced environment. Excellent communication and IT skills are essential, along with a commitment to delivering patient-centred care.
Main duties of the job
The postholder will support patients throughout their care journey, acting as a single named point of contact to coordinate care effectively.
They will work as part of a team within a dedicated speciality/patient group to ensure that all administrative functions are delivered in line with specific care pathway requirements, from GP referral through to discharge, facilitating smooth and coordinated patient journey. Where patients have multiple clinical needs, the postholder will support pathway coordination to reduce duplication and minimise multiple appointments across services.
Job responsibilities
- Demonstrable ability to meet the Trust Values
- NVQ Level 3 or Equivalent
- Experience of working in a public/patient facing role
- Experience of working with ERS, EMIS, or similar electronic Patient Administration Systems
- Clear and concise verbal and written communication skills
- Ability to use initiative and problem solve, in a busy clinical environment
- Typing and data entry skills
- Good level of computer literacy skills in Microsoft Word, Excel and databases
- Flexible and adaptable to the changing needs of the service
- Ability to work within a multidisciplinary team
- Time management and organisational skills
- Sympathetic attitude to patients and relatives, who may be extremely distressed or anxious.
- Excellent interpersonal skills with the ability to relate to people at all levels
- The ability to manage conflict and identify where escalation to senior staff is necessary
- Willingness and flexibility to work across multiple sites as required
- Awareness of NHS RTT rules
Benefits
- Competitive salary: £33,262 to £36,027 per annum
- Agenda for Change pay scheme
Person Specification
- RFL TRUST VALUES: Demonstrable ability to meet the Trust Values
- Education & professional Qualifications: NVQ Level 3 or Equivalent
- Experience: Experience of working in a public/patient facing role, Experience of working with ERS, EMIS, or similar electronic Patient Administration Systems
- Skills and aptitudes: Clear and concise verbal and written communication skills, Ability to use initiative and problem solve, in a busy clinical environment, Typing and data entry skills, Good level of computer literacy skills in Microsoft Word, Excel and databases, Flexible and adaptable to the changing needs of the service, Ability to work within a multidisciplinary team, Time management and organisational skills
- Personal Qualities & attributes: Sympathetic attitude to patients and relatives, who may be extremely distressed or anxious., Excellent interpersonal skills with the ability to relate to people at all levels, The ability to manage conflict and identify where escalation to senior staff is necessary
- Others: Willingness and flexibility to work across multiple sites as required, Awareness of NHS RTT rules