Description
As a Customer Issue Resolution Analyst (French Speaker) with 3M GBS, you'll support global B2B customers and business partners across international markets.
You'll investigate and resolve customer issues related to orders, pricing, billing, deliveries, returns, credits, disputes, and the Order-to-Cash journey.
Responsibilities:
- Own and resolve customer issues across the Order-to-Cash journey.
- Investigate concerns, identify root causes, and drive the right next steps.
- Communicate with customers in French and English.
- Work across global teams to solve issues and improve the customer experience.
- Apply Lean, Six Sigma, analytics, automation, and AI-enabled tools to make work smarter and more effective.
Requirements:
- Proficient in English and French (speaking, reading, writing, and listening).
- At least 1 year of experience in Customer Service, Customer Support, Order Management, Supply Chain, Logistics, Shared Services, or a related field.
- Clear communication, problem-solving skills, and customer-centric approach.
- Detail-oriented, adaptable, curious, and willing to learn global business processes.
- ERP experience is an advantage but not required.
Benefits:
- Global B2B experience across Order-to-Cash, supply chain, logistics, finance, commercial operations, and shared services.
- Future-ready skills in problem-solving, process improvement, analytics, automation, and AI-enabled ways of working.
- Respectful, collaborative culture with supportive teams.
- Career growth opportunities with a global science company.