Description
Salesforce is seeking a Customer Success Manager (CSM) to ensure high-value customers achieve a significant return on their investment with their platform.
The CSM will serve as an extension of the customer's workforce and a trusted advisor, providing guidance and advice to customer organizations.
Responsibilities:
- Serve as the single point of accountability for delivery, overall customer experience, and renewal and expansion across your book of business.
- Build strong relationships with business and technical stakeholders, aligning value delivered with customer priorities and goals.
- Use AI-driven tools to support meeting summaries, account health monitoring, and drafting success plans, escalating early risk signals for human follow-up.
- Act as the primary point of contact during major incidents, ensuring timely communication and resolution, while partnering with Sales, Engineering, and Product teams on the account.
Requirements:
- 3-4 years of experience in Customer Success, SaaS platform delivery, or a related field.
- Strong consulting skills , able to drive business value conversations, handle objections, and influence senior stakeholders.
- Relevant industry or domain expertise and understand how it impacts customer priorities.
- Clear communication, translating technical concepts into business terms for a range of audiences.
- Fluency in Portuguese and English.
Nice to Have:
- Salesforce certifications relevant to this role (e.g., Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Data Cloud Specialist, Salesforce Certified Agentforce Specialist).
- Salesforce product certifications.
- Active pursuit of learning opportunities and mentorship to accelerate growth.
- Fluency in Spanish.
Benefits:
- Office-flexible, with an expectation to be in the office 3 days per week.
- Comprehensive benefits and resources to support work-life balance.