Description
The Support Operations team at Anthropic is dedicated to optimising and scaling the Product Support function to deliver exceptional user experiences.
As a Learning & Education Specialist, you will be one of the first members of our Learning & Education function, helping own the programs that develop and grow the Product Support team's capabilities.
Responsibilities:
- Maintain and continuously improve the onboarding program for new Product Support team members
- Program manage continuing education initiatives
- Partner on release enablement efforts
- Co-own our internal knowledge management strategy
- Build feedback loops to understand where the team needs additional support or training
Requirements:
- 4+ years of experience in learning & development, enablement, support operations, or similar roles in a technology company
- Data-driven approach
- Strong communication skills
- Cross-functional collaboration
- Proactive and solutions-oriented
- Comfortable joining a small, growing team early
- Passion for AI technology and helping others build their expertise
The annual compensation range for this role is $165,000-$210,000 USD.
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