Description
We are seeking a Customer Success Manager to specialize in Marketing Cloud, with a focus on delivering business value and innovation to customers. As a Customer Success Manager, you will demonstrate deep business, industry, and product knowledge to partner with customers and guide them to accelerate business value and return from their investment with Salesforce.
Responsibilities
- Use our Customer Success Methodology to understand customer goals, assess their capabilities, and provide recommendations to help them achieve their business and technology objectives.
- Develop an understanding and knowledge of customers' Salesforce implementation and evangelize the capabilities of Salesforce across all of our Clouds.
- Guide customers on organizational strategy, governance, and organizational change standard processes based on customer needs.
- Demonstrate hands-on Salesforce product knowledge by applying platform features and functions to customer business priorities and roadmap.
- Proactively identify risks to customers achieving their stated business goals and work with the account team to build a risk mitigation plan.
- Produce and implement a comprehensive adoption path showing the current state, target future state with a timeline, and an underlying enablement plan.
- Deliver business value and innovation to customers' businesses by understanding their key business challenges and potential for growth.
- Build and cultivate executive-level relationships with customers' IT and business executive leadership, sponsors, and decision-makers.
- Work with the account team and Salesforce Executives to help customers work towards their goals.
- Recommend additional Salesforce services and advisory experts needed to drive success.
- Proactively communicate technical product changes, degradations, outages, end of life, and other relevant updates.
Required Qualifications
- Experienced professional with 7-10 years of relevant industry expertise.
- In-depth knowledge in one or more lines of business (LoBs) - a specific cloud or industry.
- Strong consulting skills and confirmed results working as a Trusted Advisor to drive business value for customers.
- Ability to drive effective and influential conversations at the C-level; facilitate difficult discussions and be adept at handling objections.
- Fluency in Arabic and English is required.
Benefits
- Unleash Your Potential: Our benefits and resources support you to find balance and be your best.
- Accommodations: We offer various accommodations to support your needs.