Description
We are seeking a Help Desk Supervisor to oversee a team of technicians and provide technical support in a 24/7 environment.
The successful candidate will have:
- 5+ years of related experience
- Strong technical knowledge and leadership skills
- Experience with Windows environment administration, Active Directory, Microsoft Office Suite, and identity/access management
- Knowledge of virtualization, cloud services, networking, and Active Directory/Group Policies
- Understanding of Security Best Practices
- Exposure to Ticketing systems (Service Now & Jira)
- Familiarity with data analysis concepts
Key responsibilities include:
- Providing accountability for technicians and team lead reports
- Disseminating knowledge to maintain team awareness, skillset, accesses, and customer service
- Monitoring incoming volume/tickets to identify trends/common issues and/or quality issues
- Serving as a technical point of contact and performing in-depth technical troubleshooting
- Maintaining staffing/coverage through schedule management, shift assignments, interviews, onboarding, training, goal setting, performance reviews, timekeeping, and offboarding
- Providing mentorship, career development advice, skills development and training, and overall guidance to team members
We offer a comprehensive benefits package, including medical, dental, and vision plans, a 401(k) plan with company match, and paid time off.
The likely salary range for this position is $106,250 - $143,750.