Description
Join IQVIA, The Human Data Science Company, focused on using data and science to help healthcare clients find better solutions for their patients.
We are currently seeking administrative professionals to join a large project with a major multinational pharmaceutical company.
Job Summary As a CRM Veeva Specialist, you will be responsible for administering and providing functional support to the Veeva CRM platform, ensuring the correct operation of the system, data quality and integrity, timely user support, and generating reports and indicators to inform business decisions.
Key Responsibilities
- Administer the Veeva CRM platform according to laboratory and user area needs
- Maintain up-to-date catalogues, masters, alignments, territories, and system parameters
- Handle incidents, queries, and functional requests from end-users
- Manage user additions, removals, and modifications, as well as access roles and profiles
- Monitor data quality, consistency, and integrity in the platform
- Perform regular audits and controls on CRM data
- Develop usage, adoption, and performance reports using analysis and reporting tools
- Analyse trends, indicators, and metrics related to commercial operations and CRM usage
- Identify opportunities for improvement in commercial and operational processes through data analysis
- Document processes, configurations, and procedures related to Veeva CRM administration
Requirements
- Professional in Systems Engineering, Computer Science, Information Technology, Administration, or related fields
- Minimum 2 years of experience in CRM platform administration, functional support, or management, preferably with Veeva CRM or Salesforce
- Experience in data management and analysis, report generation, and indicator tracking
- Knowledge of databases, SQL, and business intelligence tools (Power BI, QlikView, or similar)
- Advanced Excel skills
- Experience in the pharmaceutical, mass consumer, or healthcare industry
- Familiarity with sales force processes, alignments, territories, and user management
Technical Skills
- Veeva CRM (essential)
- IQVIA data analysis (essential)
- Salesforce CRM (desirable)
- Power BI, QlikView, or BI tools
- SQL and structured databases
- Development of KPIs and dashboards
Competencies
- Analytical thinking
- Internal customer orientation
- Attention to detail
- Problem-solving
- Effective communication
- Organisation and priority management
- Teamwork
- Proactivity and continuous improvement