Description
Salesforce is seeking a Director of Technical Product Management to lead the Customer Availability Products & Services (CAPS) team. The successful candidate will have deep knowledge of cloud-scale architectures, influence without authority, and communicate effectively with executives.
The CAPS team works across products, technology, sales, services, marketing, finance, and legal to drive the CAPS AI-powered product portfolio, promote cloud-scale architecture and technology, and create messaging and content to build and rebuild trust with customers.
Key responsibilities include:
- Driving the CAPS AI-powered product roadmap across all Salesforce products and geographies
- Automating and accelerating internal services and workflows using AI tools
- Promoting the Salesforce cloud-scale architecture and technology through scalable technical messaging and positioning programs
- Leading customer outreach after service incidents and scaling rebuild trust programs
- Representing Salesforce as a technical and AI subject matter expert at customer interactions, industry and corporate events, and through community sites and social media
- Working closely with cross-functional teams to drive business and product strategy, tracking, measuring, and reporting against objectives
- Developing compelling materials to market innovation, cloud-scale architecture, roadmap, applications, processes, security, and reliability
Requirements:
- 10+ years of experience in technical product management or a related field for a high-tech company, preferably with cloud experience
- Background in cloud-scale architectures and technologies
- Experience applying AI to product, content, or workflow automation
- Experience in messaging and positioning cloud-scale architectures and technology to internal and external audiences
- Proven ability to set a vision, excite and lead cross-functional multidisciplinary teams to achieve a product vision
- Experienced and effective in high-stress, challenging customer situations
- Strong affinity for metrics and a bias toward data-driven decision making
- Hands-on ability to create a range of technical product assets
- Exceptional communication skills, including writing and executive presentations
- Self-motivated individual capable of working in a fast-paced, evolving environment, both remotely and in person
Nice to have:
- Experience with Salesforce, including Service Cloud and Marketing Cloud
- MBA preferred
- Core services and infrastructure product experience
The typical base salary range for this position is $197,300 - $313,700 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $237,700 - $344,700 annually.