Description
We are seeking a Correspondence & Appeals Officer to join our Parking Services team on a 12-month fixed-term basis.
In this role, you will handle Penalty Charge Notice (PCN) enquiries and representations efficiently and professionally, ensuring responses are provided within statutory timeframes and in accordance with legislation, policies, and procedures.
You will also prepare case summaries and evidence packs for adjudication hearings at the parking tribunal service.
Previous experience working within the parking industry and handling parking-related correspondence and complaints is highly desirable; however, training will be provided.
The successful candidate will be required to investigate and respond appropriately to penalty charge notice representations, appeals, and enquiries in line with legislation and council policies.
Excellent IT and administration skills are essential, as well as attention to detail, critical thinking, and investigative skills.
If you are interested in working with the Parking Service, please submit a supporting statement explaining how your knowledge, skills, and experience meet the criteria set out in the personnel specification.
Successful candidates are required to undergo a DBS check.
We are committed to creating an inclusive, anti-racist environment for all.