Description
IQVIA is seeking a Pharmacy Support Call Center Representative to provide payment assistance solutions such as co-pay cards or vouchers. The successful candidate will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.
The role involves fielding requests from patients, pharmacies, and medical professionals regarding card activation, program eligibility, explanation of program benefits, and troubleshooting of submission rejections.
Key responsibilities include:
- Providing initial support for customer requests via telephone, email, fax, or other available means of contact
- Quickly assessing the user's issue and providing first-level support for problem resolution
- Documenting information specific to the resolution and escalating unresolved issues expeditiously to the appropriate area
- Recognizing operational challenges and suggesting recommendations to management, as necessary
- Working in flexible, shifting schedules (24/7 support) and onsite in Taguig
The ideal candidate will have:
- A high school diploma or equivalent
- 2-3 years of call center experience (voice/blended support), preferably in healthcare accounts
- Experience in medical claim processing is a plus
IQVIA is an Equal Opportunity Employer and cultivates a diverse corporate culture across the 100+ countries where it operates.