Description
We are seeking a Customer Service Representative to join our team at TransPerfect in El Paso, TX. As a Customer Service Representative, you will be responsible for providing excellent customer service to our clients via inbound calls.
Responsibilities
- Troubleshoot technical issues with cellular phones, billing, and general customer inquiries
- Answer inbound calls from customers and provide clear and accurate information
- Engage with your PC throughout your shift to perform data entry, look-up, and corresponding tasks
- Maintain confidentiality and comply with PCI requirements
Qualifications
- High School Diploma or General Equivalency Diploma required; 18 years or older
- 1 year of Customer Service experience, or Call Center experience, and desktop applications experience
- Minimum 1 year experience working with mobile phones, either in a technical support role or service capacity
- Schedule flexibility
- Effective communication and literacy skills
- Computer skills – basic navigation and typing skills
- Communication tools – Teams, Outlook
- Time management
- Ability to work with challenging customers and maintain a positive experience on each call
Benefits
- Full-time with benefits, including award-winning benefits package, medical/dental, 401K, PTO, and more
- Career advancements
- Superior employee engagement program
- Paid training