Description
At Braze, we're a genuinely approachable, exceptionally kind, and intensely passionate crew. We're seeking a Renewals Manager to oversee the end-to-end renewal process for contracts within your assigned territory, ensuring alignment with company policies and objectives.
Responsibilities:
- Renewal Project Management: Lead the internal renewals process by building account strategies, managing key timelines, and preparing pricing proposals to drive successful contract execution.
- Operational Excellence: Own the internal quoting and Order Form process, ensuring agreements are structured correctly, signed on time, and accurately reflected in internal systems.
- Cross-functional Collaboration: Work closely with Sales, Customer Success, and other internal teams to identify risks and growth opportunities across accounts, supporting a seamless renewal process.
- Data & Reporting: Build and maintain reports to track key metrics such as renewal revenue, bookings, retention rates, and overall customer health, leveraging data to identify trends and support decision-making.
- Forecasting & Insights: Lead regular regional forecast calls, providing visibility into key renewals, potential risks, and growth opportunities while advising on forecasting best practices.
- Churn & Retention Analysis: Own churn reporting for your region, analyzing contraction and growth trends within the book of business and effectively communicating insights to cross-functional stakeholders.
- Process & CRM Improvements: Support Sales with process guidance, complex deal structures, and CRM data accuracy, proactively driving system enhancements and best practices.
Requirements:
- Background in Sales, Operations or Customer Success
- Very organised and detail orientated, with strong accountability
- Strong analytical skills and commercially aware
- Ability to build strong interpersonal relationships and coordinate internal stakeholders
- Desire to learn and develop skills focused on the core objectives above
- Experience working with Salesforce CRM
- Native-level or certified proficiency in Japanese
Benefits:
- Competitive compensation that includes equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Global presence, dog-friendly offices, and remote availability
- Professional development supported by formal career pathing, learning platforms, and tuition reimbursement