Description
We're seeking a Customer and Trading Manager to lead our nightshift team at our Taunton store. As a key member of our management team, you will be responsible for delivering all replenishment activities across the store, prioritising deliveries, organising the warehouse, and replenishing shelves. You will also be responsible for managing a team, making sure that standards are brilliant, and providing excellent customer service.
The role involves working full-time hours over 4 nights, with a £4,500 premium on top of your base salary of £31,900. Our nightshift managers work from 22:00 until 08:00.
Key responsibilities include:
- Leading a team overnight to deliver all replenishment activities
- Managing performance and capability, conducting disciplinaries, and ensuring scheduling and pay are accurate
- Providing brilliant customer service and coaching a team to do the same
- Delivering and monitoring KPIs and other performance indicators
- Leading operations and being comfortable doing this alone in the absence of more senior management
To be successful in this role, you will need:
- A track record of delivering brilliant customer service and coaching colleagues
- Experience of leading a team in a fast-paced, customer-facing environment
- Operational leadership skills
- Demonstrated success in meeting or exceeding KPIs
- Experience of managing employee relations issues
We offer a range of benefits, including:
- Discount card with 10% discount off shopping at Sainsbury's, Argos, Tu, and Habitat
- Annual bonus scheme
- Free food and hot drinks provided in-store
- Generous holiday entitlement, maternity and paternity leave
- Pension with matching contributions
- Share scheme
- Wellbeing support and colleague networks