Description
Diversity matters at Lush. We're building a brand that represents the people of the world. It's what you do that counts, and we're always looking to expand perspectives and voices to shape our future.
As a Store Manager, your primary focus will be crafting and delivering unparalleled customer service and experiences. You'll wield the autonomy to cultivate a team that shares your passion for creating memorable interactions with our customers, fostering an environment where every visit is not just a transaction but a delightful experience.
You'll also look to build strong connections within your local community, with other businesses and with charity organisations and campaigning groups. Your dedication to outstanding customer service will be the driving force behind the growth of your business.
Key Responsibilities:
- Lead and inspire your team to deliver exceptional customer experiences
- Drive sales growth by analysing key business metrics and setting targets
- Ensure the shop is well-stocked and visually appealing
- Manage the shop's financials, controlling staffing and operational costs
- Recruit, train, and develop a diverse and talented team
- Foster a positive work environment through effective communication and regular team check-ins
- Plan and implement in-store and external events
- Ensure the shop operates within established Lush guidelines
- Promote safety and well-being within the team
- Monitor sales trends and local customer needs
Skills, Knowledge & Expertise:
- Customer Service: A genuine passion for delivering exceptional customer service
- Management Skills: Able to navigate difficult conversations and set expectations
- Teamwork: Consistently leading by example on the shop floor
- Communication: Strong verbal communication skills
Benefits:
- Holiday allowance
- 50% discount on Lush products and spa treatments
- Discretionary and profit-based bonus
- Pension scheme
- Paid day off for your birthday
- Cycle to work scheme
- Discounted rail and bus season tickets
- Employee assistance programme
- 6 months of full pay for parental leave
- Enhanced paternity leave
- Flexible working arrangements