Description
Grab is Southeast Asia's leading superapp, offering various services such as food delivery, financial management, and transportation.
The Senior Merchant Account Manager (Retail/FMCG) will be responsible for growing and managing Enterprise Retail merchant accounts and Fast Moving Consumer Goods (FMCG) businesses.
Responsibilities
- Establish and manage strong business relationships with key GrabMart and GrabPay merchants and FMCG partners to drive their growth.
- Lead all elements of account management, including business identification, business development strategy, partner negotiation, day-to-day account management, and execution of key initiatives.
- Enable accounts' growth and success, measured by GMV and advertising revenue.
- Form deeper relationships with accounts through collaboration in other Grab verticals such as GrabAds and GrabExpress.
Critical Tasks
- Work with the Retail/FMCG Account Management Leads and Head of Merchants on individual account's business development strategy.
- Manage a portfolio of accounts with a focus on building lasting relationships and increasing profitability/revenue.
- Analyze merchant performance data and create actionable plans to optimize growth and revenue.
- Develop and execute business strategies to grow merchant sales and collaborate across Grab's verticals.
- Drive growth for accounts, measured by GMV and advertising revenue, and ensure that the partner thrives on the platform through these key initiatives:
- Engage accounts to ensure thorough understanding of their needs, concerns and business objectives.
- Analyze data and develop initiatives to increase revenues/profitability for your portfolio.
- Work across functions to tailor account specific needs (e.g. customized reporting, marketing support, integrations, product, etc.) to ensure accounts have the most optimized experience with Grab.
- Drive operational excellence by working with the merchants and operations teams.
- Work closely with business teams to develop joint business plans, conduct regular business reviews and pitch strategic initiatives.
Qualifications
- Bachelor's degree in Business / Management or equivalent.
- 3 or more years of account management (preferred), sales, business development or partnerships.
- Manage conversations with C-level positions and senior stakeholders.
- Identify and provide comprehensive solutions for varying customer needs.
- Comfortable with managing data and able to perform analysis.
Benefits
- Term Life Insurance and comprehensive Medical Insurance.
- GrabFlex, a benefits package that suits your needs and aspirations.
- Parental and Birthday leave, and Love-all-Serve-all (LASA) volunteering leave.
- Confidential Grabber Assistance Programme.
- FlexWork arrangements such as differentiated hours.