Description
We are GDIT, a global technology and professional services company that delivers technology solutions and mission services to the U.S. government, defense, and intelligence community.
As a Help Desk Technician, you will support our government client's activities in Northern Virginia locations.
Responsibilities:
- Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.
- Screens, refers, and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.
- Assists with the installation, configuration, and upgrade of computer hardware and software.
- Provides end-user software troubleshooting and support.
- Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.
- Provides troubleshooting and support.
- Assists in the administration of e-mail systems.
- Provides phone and help-desk support for local and off-site users.
- Maintains current knowledge of relevant technology as assigned.
- Participates in special projects as required.
Requirements:
- Requires a AA/AS.
- 3+ years of directly related experience supporting help desk operations or customer service.
- Security Clearance Level: TS/SCI with Polygraph.
- Must possess appropriate and current DoD Information Assurance (IA) Certification.
- CompTIA Security+ CE is the preferred certification.
Benefits:
- Full-flex work week to own your priorities at work and at home.
- 401K with company match.
- Comprehensive health and wellness packages.
- Internal mobility team dedicated to helping you own your career.
- Professional growth opportunities including paid education and certifications.
- Cutting-edge technology you can learn from.
- Rest and recharge with paid vacation and holidays.
The likely hourly rate for this position is between $26.44 - $35.78.