Description
Salesforce is seeking a Migration Delivery Lead to lead complex customer migration engagements from inception to successful validation. The ideal candidate will have 8+ years of experience in Professional Services, Customer Success, or Technical Consulting, with a specific focus on large-scale migrations.
Responsibilities:
- Serve as the primary lead for customer migration engagements, responsible for the technical delivery, project health, and successful go-live outcomes.
- Partner closely with Account Teams and Sales leadership to align migration technical goals with the broader customer business strategy and renewal/expansion targets.
- Develop and execute basic plans to focus time on high-impact milestones, taking full responsibility for pod-level project tasks and timelines.
- Conduct enablement and alignment sessions with customer stakeholders to ensure their workforce is prepared for the platform transition.
- Drive the adoption and usage of toolkits, using AI agents and automation to accelerate discovery, mapping, and code conversion.
- Partner deeply with the Global Delivery Center (GDC) team, offloading repeatable technical tasks while maintaining overall accountability for the quality of the output.
- Serve as the primary SME in at least one key domain: Marketing Cloud, Data 360, Revenue Cloud, or Tableau, providing deep-dive technical guidance during the migration.
Requirements:
- 8+ years of experience in Professional Services, Customer Success, or Technical Consulting, with a specific focus on large-scale migrations.
- Deep, hands-on experience in one or more of the following: Marketing Cloud (Engagement/Intelligence), Data 360 (Data Cloud), Revenue Cloud (CPQ/Billing), or Tableau.
- Demonstrated ability to drive business value, facilitate technical discussions, and handle objections at the stakeholder level.
- Ability to translate complex technical architectures into business terms and guide customers through complex data transformations.
- Proven track record of working successfully with global/offshore delivery models (GDC) to accelerate project timelines.
Preferred Qualifications:
- Certifications in relevant domains (e.g., Marketing Cloud Consultant, CPQ Specialist, Data Cloud Consultant, or Tableau Desktop Specialist).
- Prior experience as an Individual Contributor leading multi-million dollar transformation projects.
- Advanced AI Associate or "Agentblazer" certifications.