Description
The Migration Delivery Lead is an individual contributor who leads complex customer migration engagements from kickoff through successful go-live.
You serve as the primary technical and strategic point of contact for your migration pod , building trust with customers, coordinating with our Global Delivery Center (GDC) engineering partners, and ensuring every engagement drives real, measurable value as customers move to modern cloud architectures.
Responsibilities:
Customer Engagement & Value Delivery
- Lead end-to-end customer migration engagements , owning technical delivery, project health, and successful go-live outcomes.
- Partner with Account Teams and Sales leadership to align migration goals with customers' broader business strategy, renewal, and expansion objectives.
- Build strong relationships with both business and technical stakeholders, translating complex migration challenges into clear, actionable decisions.
- Develop and execute focused delivery plans that prioritize high-impact milestones and hold pod-level timelines to account.
- Facilitate enablement and alignment sessions to ensure customer teams are prepared and confident for platform transitions.
Strategic Partnerships & Tooling
- Drive adoption of AI agents and automation toolkits to accelerate discovery, data mapping, and code conversion , reducing manual effort and compressing delivery timelines.
- Collaborate closely with GDC partners, delegating repeatable technical tasks while maintaining full accountability for output quality.
- Work in close alignment with Outbound Product Managers to stay current on product roadmaps and translate field insights into product improvements.
- Identify underutilized platform capabilities and incorporate them into migration roadmaps to increase customer throughput and adoption.
Technical Expertise & Incident Response
- Serve as a subject matter expert in at least one key domain: Marketing Cloud (Engagement/Intelligence), Data 360 (Data Cloud), Revenue Cloud (CPQ/Billing), or Tableau.
- Apply AI literacy and prompt engineering skills to guide AI agents in data retrieval, migration health reporting, and task automation.
- Act as the technical point of contact during major migration incidents , coordinating with Engineering and Product to protect the customer's operations during cutover phases.
- Monitor technical trends proactively and provide tailored release recommendations to optimize migrated environments for performance and stability.
Requirements:
- 8+ years of experience in Professional Services, Customer Success, or Technical Consulting, with a strong focus on large-scale platform migrations.
- Deep, hands-on domain expertise in one or more of the following: Marketing Cloud (Engagement/Intelligence), Data 360 (Data Cloud), Revenue Cloud (CPQ/Billing), or Tableau.
- Demonstrated ability to drive business value, facilitate technical discussions, and navigate complex stakeholder conversations.
- Ability to translate complex technical architectures into business-friendly language and guide customers through data transformations.
- Proven experience working with global or offshore delivery models (such as GDC) to accelerate project delivery.
- Advanced knowledge of Salesforce core (Sales/Service Cloud) or specialized clouds (Marketing, Data, Revenue, or Tableau).
- Familiarity with AI agents or automation tools applied to data mapping, sentiment analysis, or task automation.
- Understanding of how target cloud platforms integrate with telephony systems, third-party data sources, and self-service portals.
- Degree or equivalent relevant experience required.
Benefits: You'll join a team that is shaping how Salesforce customers adopt the next generation of cloud technology , with access to cutting-edge AI tools, a collaborative global delivery model, and a direct line to the Product teams building the platforms you work with.