Description
At Instacart, we're transforming the grocery industry by delivering an essential service that customers rely on to get their groceries and household goods. We invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together.
The Billing Operations Lead oversees and optimizes the end-to-end billing lifecycle across all Instacart Marketplace retailers, ensuring accurate invoicing, compliance with financial controls, and timely month-end close. This role serves as the operational and strategic anchor for the billing team, partnering closely with Finance, BD, Financial Systems, Legal, Product, and Engineering to drive accuracy, scalability, and continuous improvement.
Key responsibilities include:
- Owning and operating billing portfolios across strategic retail partners and multiple revenue streams accurately
- Developing and maintaining billing policies, SOPs, and quality standards
- Building dashboards, reporting, and KPIs to track billing health
- Scoping and delivering billing system enhancements, integrations, and automation opportunities
- Mentoring junior team members and scaling billing operations to support Instacart's growth
The ideal candidate has deep billing operations experience, strong analytical ability, and a bias for operational excellence. They should be comfortable mentoring junior team members and collaborating with cross-functional stakeholders.
Minimum qualifications:
- Bachelor’s degree in Accounting, Finance, Information Systems, or related field
- 5+ years of experience in Billing Operations, Order-to-Cash, or Accounts Receivable within technology, ecommerce, marketplace, or subscription/SaaS environments
- 2+ years leading cross-functional billing or quote-to-cash projects
- Hands-on experience with Salesforce CPQ and at least one billing platform
- Proficiency in Excel and basic SQL
- Working knowledge of billing controls, SOX requirements, and revenue considerations
Preferred qualifications:
- Demonstrated success leveraging data modeling tools to automate billing processes
- Aptitude and demonstrated success leveraging AI solutions to improve billing processes
In terms of compensation, Instacart provides highly market-competitive compensation and benefits. The base pay range for a successful candidate is dependent on their permanent work location. For Canadian-based candidates, the base pay ranges are CAD $95,000-$100,000.