Description
We are looking for an experienced Manager of Technical Support Engineering to join our team in Tokyo, Japan. As a manager, you will establish operational goals and work plans, delegate assignments to your team, and promote behavior and motivation within the existing Product Support team.
Responsibilities:
- Establish operational goals and work plans and delegate assignments to your team
- Promote behavior, motivate, and support the existing Product Support team – coach them, contribute to customer pursuits
- Collaborate with teams in Support, Engineering, Ops, and Sales
- Work with Customer Success Managers to support project and engagement plans with clients and provide technical leadership during major incidents
- Resolve difficult technical issues and lingering issues clients may have
Requirements:
- More than 5 years of experience managing teams of up to 15 members
- Minimum university degree in IT or a related field
- Detailed working knowledge of web-based security and network infrastructure, Security Proxies, such as NGFW, SSL/IPSec VPNs, and Firewalls
- Customer management skills during and post-incident response
Preferred Qualifications:
- Vendor certification CISSP, CCIE, CCNP, JNCIE, and MCSE
At Zscaler, we offer comprehensive and inclusive benefits to meet the diverse needs of our employees and their families, including various health plans, time off plans, parental leave options, retirement options, education reimbursement, and in-office perks.