Description
We are seeking a Technical Services Advisor to join our team. As a Technical Services Advisor, you will provide technology consulting to external customers and internal project teams. You will be responsible for providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet customers' business needs.
Responsibilities:
- Implement part or all of the technical solution to the client, in accordance with an agreed technical design.
- Occasionally provide a detailed technical design for enterprise solutions.
- Understand a broad spectrum of company technology to provide part or all of a detailed technical design which meets customer requirements.
- Lead small to medium technical projects.
- Work with and under the direction of the Project/Technical Manager and with customer nominated representatives.
- Liaise with Solutions Architect as appropriate.
- Provide technical support and input on the application of technology to a defined business segment.
- Provide advice on solution and integration opportunities to defined segments.
- Provide technical leadership on specific integration activities that are part of an engagement.
- Provide planning and design support for the development of solution architectures that will be implemented in a multiple system environment.
- Communicate across client community, and be viewed as adding value.
- Demonstrate execution of the company strategy.
- Contribute to knowledge tools and communities, and ensure project learnings are documented and shared.
- Role model Knowledge sharing and re-use within practice or profession.
- Proactively encourage membership and contributions of others to professional community.
- Produce internally published material such as knowledge briefs, service delivery kit components or modules, etc.
- Participate in the selling process in C&I and work with sales/principals on pre-sales activities.
Education and Experience Required:
- 5+ years of professional experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study; without a degree, three additional years of relevant professional experience (8+ years in total).
Knowledge and Skills:
- Sufficient depth and breadth of technical knowledge to be individually responsible for the design and scope of deliverables within a field of expertise.
- Led small team in delivery of a specific deliverable.
- Mastered at least one technical discipline with strong knowledge in at least three major technology areas.
- Possesses advanced level of business, technical, or functional knowledge.
- Ability to perform/drive resolution of problems on combinations and interactions of products.
- Ability to apply technology and consulting to solve a client business problem.
- Able to communicate and present complex issues with assurance and confidence.
- Demonstrates the use of consulting skills including: questioning, listening, ideas development, permission and rapport, and influencing.
- Ability to conduct/lead oral status/technical interchange meetings with clients on small to medium sized engagements.
- Owns and produces customer documentation.
- Ability to translate technical details into concise and easy to understand written form.
What We Can Offer You:
- Comprehensive suite of benefits that supports physical, financial and emotional wellbeing.
- Investment in your career through specific programs to help you reach your career goals.
- Unconditional inclusion and celebration of individual uniqueness.