Description
Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organisations to deliver flawless digital experiences across every network - even the ones they don’t own.
As a ThousandEyes Technical Account Manager, you will serve as the primary advocate for your assigned accounts, orchestrating technical success and driving long-term platform adoption. You will analyse complex network performance data to provide actionable insights, transforming technical roadblocks into strategic business opportunities.
Minimum Qualifications
- Bachelor’s degree with 7+ years of related experience, Master’s degree with 4+ years of related, or PhD with 1+ years of related experience.
- Experience in a customer-facing technical role, such as Technical Account Management, Solutions Engineering, or Professional Services.
- Experience with application and network protocols, including HTTP, DNS, TCP/IP, and BGP.
- Experience administering Linux systems, including reading system logs and checking network connectivity.
- Experience with application and network performance analysis solutions.
Preferred Qualifications
- Ability to communicate data-supported technical findings in writing and presentations, collaborate with remote teams, manage project tasks and deadlines, and learn unfamiliar technologies to solve technical problems.
- Cisco CCNA or DevNet, or Cloud (AWS) certification.
- Experience with Cloud/SaaS software products.
- Experience with at least one virtualisation platform: KVM, VMware, Hyper-V, or VirtualBox.
- Experience administering containers with Docker or Kubernetes.
- Experience troubleshooting authentication, permissions, or single sign-on in software services.
- Experience using Python or JavaScript to collect or analyse technical data or automate checks.
- Experience using an AI tool for a technical task, with the ability to explain the task, the output produced, and how the output was checked against source data or test results.