Description
Leidos is seeking a System Administrator to support a large enterprise IT contract for the DOD. This role requires an individual with technical experience administering Linux and Windows servers within a VMware virtual environment.
The successful candidate will be detail-oriented, able to capture customer inquiries accurately, and interact with other administrators to handle service inquiries and problems. Key duties include:
- Examining customer problems and suggesting corrective actions to initiate repairs or returns to service
- Analyzing recurring problems and initiating solutions to prevent reoccurrence
- Analyzing existing infrastructure for tuning and performance enhancements
- Providing systems and software operations and maintenance support in a large, multi-enclave enterprise environment
- Working in a team environment to ensure mission needs are met and capabilities are functional
- Performing technical software configuration, rebooting, and other remedial actions on customer servers
Primary Tasks:
- Interacting with customers to handle service inquiries and problems
- Providing technical support, administration, and monitoring of Linux, Microsoft, and Mac systems within a VMware virtual environment
- Supporting the implementation, troubleshooting, and maintenance of IT systems
- Coordinating with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions
- Developing solutions to complex technical issues
- Providing follow-up reports for root cause analysis, engineering technical assessment, and process improvement initiatives
- Supporting customer requirements in a 24/7/365 environment and providing on-call support during outages
- Updating operations and monitoring documentation for 24/7/365 Operations Watch personnel
Basic Qualifications:
- Foundational knowledge of AWS or Azure cloud services and the cloud ecosystem
- Familiarity with Hyper-Converged Infrastructure (HCI) concepts and solutions
- Experience with Tier 2 system administration of server operating systems such as Linux and Microsoft Server
- Familiarity with supporting virtual desktops running Linux, Microsoft Windows, and/or MacOS
- Experience with scripting and automation through Linux Shell scripts, PowerShell, or other scripting languages
- Experience troubleshooting issues in a growing environment
- Experience with log reviews, incident analysis, and identification of issue trends
- Experience with server patch management methodologies
- Time management skills with the ability to work within an IT Service Management/ticketing system independently
- Ability to triage and properly classify incidents and prioritize work efforts
- Strong oral and written communications skills
- Track record of working effectively within a team and supporting peers toward improved processes and results
- DoD 8570.11- IAT Level II certification requirements
Clearance:
- US Citizenship required
- Current TS/SCI with the ability to obtain and maintain a polygraph
Education/Experience:
- Bachelor's degree with 8 years of prior relevant experience or a master's degree with 6 years of prior relevant experience
Preferred Qualifications:
- Certification relating to VMware, Microsoft Server Administration, Linux Administration, or Mac Administration
- Experience with Ansible, Satellite, Puppet, Chef