Sales and Client Success Manager

As the Client Success Manager (CSM), Intelligence & Security, you will drive new business and client retention for Sibylline's intelligence platform.

Working with security, intelligence, and risk teams at organisations across the UK and Europe, you will build a pipeline of new clients, look after a portfolio of existing accounts, and represent Sibylline at industry events.

This is a client-facing role suited to someone early in their sales career who wants to build expertise in the intelligence and security sector.

Responsibilities

• Business Development: Generate new leads through outreach, networking, and event follow-up, targeting security, intelligence, and risk functions within the UK and European market.
• Platform Sales: Run discovery conversations and product demonstrations, understand each prospect's intelligence requirements, and show how Sibylline's platform meets them.
• Events: Attend and help staff industry events, conferences, and exhibitions across the UK and, at times, internationally to meet clients, generate leads, and raise Sibylline's profile.
• Account Management: Act as the main point of contact for a portfolio of existing platform clients.
• Renewals and Growth: Manage renewals so they are completed on time, and identify opportunities to expand accounts through additional users, services, or reporting.
• Contracting: Support the preparation and administration of client contracts and order forms, working with internal commercial colleagues.
• Client Feedback: Capture client feedback and feature requests and share them with the product team to inform platform improvement and development.
• CRM and Reporting: Keep accurate records of all client activity, pipeline, and forecasts in our CRM system.

Knowledge, Skills, and Abilities

• Driven and curious self-starter who is keen to learn and able to work with increasing independence.
• Excellent written and verbal communication skills, with confidence presenting to and building rapport with clients.
• Organised, methodical, and detail-oriented, with excellent time management and the ability to prioritise a varied workload.
• Discreet and able to handle sensitive client information with confidentiality.
• Strong interpersonal skills and the ability to build positive relationships quickly with both external and internal stakeholders.
• Comfortable learning and demonstrating software products.
• Genuine interest in geopolitics, security, and global affairs.
• Good working knowledge of Microsoft Office, including Excel, PowerPoint, Word, and Dynamics.

QUALIFICATIONS

• Bachelor's degree in International Relations, Politics, Security Studies, Business, Marketing, or a related field; or equivalent professional experience.
• 1 to 3 years of experience in sales, business development, account management, or a client-facing role.
• Experience selling software or subscription (SaaS) products is an advantage.
• Exposure to the security, intelligence, risk, or defence sector is desirable but not essential.
• Able to travel within the UK and internationally as required.
• Right to work in the United Kingdom.
• A secondary language (such as Spanish or German) is desirable.