Description
Advance how our customers operate while you advance your career. Join GDIT as a Service Desk Specialist and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you.
As a Service Desk Specialist, the work you’ll do at GDIT will be impactful to the mission of customer. You will play a crucial role in ensuring continuous IT availability and delivering rapid technical support to empower end-users across the enterprise.
Responsibilities
- Support first-line IT operations by troubleshooting hardware, software, and network issues to minimize system downtime and maintain customer mission readiness.
- Collaborate with end-users, system administrators, and tier-three technical teams to diagnose, escalate, and resolve complex IT service requests efficiently.
- Drive high first-contact resolution rates and overall customer satisfaction through structured ticketing workflows and proactive problem-solving.
- Utilize ITSM ticketing platforms (e.g., ServiceNow, Remedy), Active Directory, remote access tools, and enterprise knowledge bases to manage incidents.
- Provide onsite first line troubleshooting and remediation actions
Requirements
- Education: Bachelor Degree, or combination of relevant experience
- Certification DOW IAT-II (CompTIA Security + CE or equivalent)
- Experience: 1+ years of related IT service desk or help desk experience
- Technical skills: Experience with Microsoft Active Directory, Microsoft Office Suite of Products, ServiceNow & Remedy ticketing systems, CUCM, Fiber Optic Cable
- Security clearance level: Top Secret/SCI
- US citizenship required
- Role requirements: Work on the client site Monday - Friday (Daytime hours)
Benefits
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from and apply to solve real world problems
- Rest and recharge with paid vacation and holidays