Description
We are seeking a Senior Service Manager - VP to establish and manage service capabilities supporting Barclays' next-generation Digital Asset Technology. You will ensure platforms are resilient, secure, controlled, and operationally ready as they move into production.
Purpose of the Role: As a Senior Service Manager - VP, you will manage the IT Services department and set the strategic direction. You will provide support to the bank's senior management team and manage IT Service risk across the organisation.
Key Responsibilities:
- Develop the strategic direction for IT Services, including implementing up-to-date methodologies and processes.
- Manage the IT Services department, including overseeing colleagues, performance, and departmental goals.
- Maintain relationships with IT Services stakeholders and ensure the quality of external third-party services.
- Develop and implement policies and procedures for IT Services, manage adherence to group SLAs and controls.
- Identify potential IT Services risks, develop mitigation strategies, and align with the bank’s change and compliance functions.
- Monitor the financial performance of the IT Services department, including revenue, profitability, and cost control.
- Manage IT Services projects, drive successful research and product launches, and deliver integrated solutions to clients.
- Ensure the bank’s critical technology infrastructure is monitored and maintained, resolving complex technical issues while minimising disruption.
Requirements:
- Proven experience in running technology services and production environments.
- Deep expertise in incident, problem, change, capacity, and service-level management.
- Strong technology risk and controls discipline.
- Experience building service operating models for new technology platforms.
- Confidence engaging with senior stakeholders, engineering teams, and third-party vendors.
Nice to Have:
- Solid grasp of Digital Asset Technology, such as blockchain/DLT infrastructure, tokenization, wallets, custody, smart contracts.
- Hands-on experience supporting payments, capital markets, settlement, or other business-critical financial technology platforms in a regulated setting.
- Working knowledge of cloud infrastructure, Kubernetes/containers, APIs, messaging, observability, monitoring.
- Familiarity with ITIL/service management practices and tools.
Benefits:
- Competitive salary ($164,000 - $225,000).
- Medical, dental, and vision coverage.
- 401(k).
- Life insurance.
- Paid leave for qualifying circumstances.
- Eligible for an incentive award.