Description
As an IT Support Specialist at TaskUs, you will provide assistance and technical support to the business and team members who are experiencing technical, hardware, or software issues. Your goal will be to ensure quality service in accordance with departmental standards and guidelines, and provide positive customer service orientation resulting in high customer satisfaction ratings.
Responsibilities:
- Respond to telephone calls and email messages from users requesting for assistance; log and keep records of customer/employee queries interpret problems and analyze possible causes of hardware and software failure
- Identify computer hardware, software and telecommunications malfunction and take appropriate action to resolve these issues while ensuring data and system integrity
- Conduct tests, configure, install, modify, maintain, and repair computer hardware, operating systems, applications, software patches, and updates
- Assist in conducting user's application testing during program implementation, migration, and system maintenance
- Perform desktop system maintenance/upgrades including all desktop OS patches, and create/maintain documentation of instructional procedures and/or knowledge-based troubleshooting techniques
- Maintain an inventory of computer hardware assets, peripherals, and software licenses owned by the company; and perform scheduled preventive maintenance of computer systems
Requirements:
- At least 2 years of experience and a Bachelor's Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT/Computer-related course
- Knowledge of I.T. systems and equipment as well as their installation, configuration, maintenance, and repair
- Vast working knowledge of I.T. requirements/demands in call center operations and corporate organizations
- Above-average problem-solving, decision-making, and analytical skills
- Excellent English communication skills - both spoken and written
- Good time and project management skills
- Adaptive to changing work schedules and working hours; excellent customer orientation and interpersonal, customer care skills