Description
NVIDIA is seeking an engineer to own the engineering efforts across NVIDIA enterprise systems. You will partner with IT leadership to transform reactive support into strategic, AI-infused automated resolution systems and prevent problems before they occur, balancing speed, security, and an exceptional user experience for NVIDIAs.
Responsibilities:
- Design and implement agentic AI workflows using LLM-based agents, tool calls, RAG patterns, and orchestration frameworks
- Build robust integrations and automation pipelines across ServiceNow, identity management, monitoring platforms, and enterprise SaaS
- Triage and resolve Enterprise issues with a focus on automation and improving mitigation and resolution times
- Manage and troubleshoot Enterprise-scale collaboration, productivity, AI, and Infrastructure systems
- Trace and root cause complex, multi-system failures, identify patterns in recurring tickets, and build automation or self-service solutions
- Build and maintain runbooks, troubleshooting guides, and knowledge base articles that elevate team capabilities
- Mentor team members on troubleshooting methodology and systems thinking
Requirements:
- Bachelor's Degree or equivalent experience
- 8+ years in SRE, Enterprise Support, or DevOps, with experience in SaaS, hybrid cloud, AI/ML environments
- Experience building production-grade agentic workflows
- Software engineering fundamentals with deep experience in building products and operating large-scale systems
The base salary will be determined based on your location, experience, and other objective job-related factors. The expected base salary range for this position is 168,000 USD – 270,250 USD. You will also be eligible for equity and benefits.