Description
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected.
As a Claims Team Lead, Auto, you will supervise the operation of multiple teams of examiners and technical staff for liability claims for clients. Your responsibilities will include:
- Monitoring colleagues' workloads, providing training, and monitoring individual claim activities
- Providing technical/jurisdictional direction to examiner reports on claims adjudication
- Maintaining a diary on claims in the teams, including frequent diaries on complex or high exposure claims
- Supervising multiple teams of examiners, multiple product line examiners, and/or several technical operations colleagues
- Identifying and advising management of trends, problems, and issues, as well as recommending courses of action
- Compiling, reviewing, and analyzing management reports and taking appropriate action
- Performing quality reviews on claims in compliance with audit requirements, service contract requirements, and quality standards
- Acting as a second level of appeal for client and claimant issues regarding claim-specific, procedural, or special requests
- Reviewing reserve amounts on high-cost claims and claims over the authority of the individual examiner
- Maintaining contact with clients on claims and promoting a professional client relationship
- Ensuring that direct reports are properly licensed in the jurisdictions serviced
- Ensuring claims files are coded correctly and adequate documentation is made by claims examiners
The successful candidate will have:
- A bachelor's degree from an accredited college or university, preferably
- Six years of claims experience or equivalent combination of education and experience, including two years of claims supervisor experience
- Thorough knowledge of claims management processes and procedures for multiple product lines
- Excellent oral and written communication, including presentation skills
- PC literacy, including Microsoft Office products
- Leadership/management skills, analytical and interpretive skills, and the ability to work in a team environment
Sedgwick offers a comprehensive benefits package, including medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits. The salary range for this role is $70,000 - $100,000 per year.