Description
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected.
As a Claims Team Lead Property, your primary purpose will be to supervise the operation of the property team and technical staff for property claims of our clients. You will monitor colleagues' workloads, provide training, and monitor individual claim activities. You will also provide technical/jurisdictional direction to reports on claims adjudication and maintain a diary on claims in the teams.
Key Responsibilities:
- Supervise the property claims team and/or several technical operations colleagues
- Identify and advise management of trends, problems, and issues
- Provide technical/jurisdictional direction to examiner reports on claims adjudication
- Compile, review, and analyze management reports and take appropriate action
- Perform quality review on claims in compliance with audit requirements, service contract requirements, and quality standards
- Act as second level of appeal for client and claimant issues
- Review reserve amounts on high-cost claims and claims over the authority of the individual examiner
- Monitor third-party claims and maintain periodical review of litigated claims
- Maintain contact with the client on claims and promote a professional client relationship
Additional Responsibilities:
- Perform other duties as assigned
- Support the organization's quality program(s)
Supervisory Responsibilities:
- Administer company personnel policies and follow company staffing standards and training recommendations
- Interview, hire, and establish colleague performance development plans
- Provide support, guidance, leadership, and motivation to promote maximum performance
Qualifications:
- Bachelor's degree from an accredited college or university preferred
- Six (6) years of claims experience or equivalent combination of education and experience
- Thorough knowledge of claims management processes and procedures
- Excellent oral and written communication, including presentation skills
- PC literate, including Microsoft Office products
- Leadership/management/motivational skills
- Analytical and interpretive skills
- Strong organizational skills
- Excellent interpersonal skills
- Excellent negotiation skills
- Ability to work in a team environment