Description
The Senior Manager, Payments Success (Asia Pacific) is responsible for scaling, governing, and continuously improving PSR capabilities across the Visa Acceptance Solutions (VAS) Sales organization in the region.
This role ensures that PSR operates as a consistent, repeatable, and commercially effective capability, rather than a bespoke or specialist-dependent service. The Senior Manager drives adoption of PSR methodologies, provides senior-level technical leadership for complex client engagements, and enables Sales teams to independently recognize, position, and execute payment performance conversations with confidence.
Key responsibilities:
- Drive regional PSR strategy and operating model
- Provide senior technical leadership on payment performance
- Enable scale through standardization and enablement
- Monitor trends and drive continuous improvement
Requirements:
- 10+ years of experience in Sales Engineering, payments, or customer-facing technical roles
- Experience operating in the Asia Pacific region, with strong familiarity across Southeast Asia markets
- Demonstrated ownership mindset - revenue-driven, accountable, and comfortable operating in ambiguous or greenfield environments
- Proven ability to scale technical or consultative capabilities through enablement, standardization, and repeatable engagement models within matrixed, regional organizations
- End-to-end payments expertise, spanning issuer-side authorization, fraud and risk considerations, payment gateways, EMV 3DS / payer authentication, tokenization, domestic rails, and alternative payment methods