Description
Join mthree as a Production Support Analyst and fast-track your career by working with one of our leading global banking clients in Toronto. You'll support critical Capital Markets trading systems in a fast-paced commodities and futures environment, working closely with front office users to ensure stability, performance, and continuous improvement of production platforms.
Responsibilities
This role focuses on supporting large-scale production systems within Capital Markets, ensuring end-to-end stability of trading applications while driving operational excellence.
- Provide specialized application support for Capital Markets trading platforms (approx. 60%)
- Perform end-of-day monitoring, incident management, root cause analysis, and problem resolution
- Support commodities and futures trading activities including trade flow/STP, P&L valuation, and breaks
- Work directly with Front Office business users in a high-pressure trading environment
- Monitor and support market data feeds and core trading applications
- Analyze existing systems and liaise with Business and Development teams to drive system improvements
- Manage user access and entitlements (approx. 20%)
- Coordinate with internal teams and external vendors (approx. 20%)
- Participate in weekend work as required for projects, releases, and disaster recovery testing
- Provide 24x7 on-call support based on assigned shift for end-of-day monitoring
- Deliver to tight timelines in a fast-paced trading environment
Requirements
- Experience working in the financial services industry, ideally within Capital Markets / Futures
- Strong knowledge of Commodities and Futures products
- Proven experience supporting large-scale production systems
- Hands-on experience with end-of-day processing, monitoring, incident management, and root cause analysis
- Understanding of trade lifecycle concepts (trade flow/STP, P&L valuation, breaks)
- Experience with tools such as ITRS Geneos, CTRL-M, and Windows environments
- Working knowledge of Python scripting
- Experience supporting MQ, SOLACE, Oracle, and Microsoft SQL Server
- Strong communication skills and ability to work closely with Front Office users
Nice to Have
- Experience with trading platforms such as Openlink or XTP systems
- Understanding of ITIL processes
- Exposure to DevOps and Cloud technologies
- Prior experience coordinating or leading global support teams (onshore/offshore)
- Familiarity with Business Intelligence and reporting tools (e.g., Tableau)
Benefits
- Access to top roles with prestigious global clients, including tier-one investment banks
- The chance to work on impactful projects with a global leader in the finance industry
- A full suite of benefits, training, and support to help you thrive in your role
- Opportunities to transition into permanent roles with our clients and build a long-term career