Description
At Mastercard, we are building a world beyond cash , one that is inclusive, digital, and accessible to everyone, everywhere.
As a Senior Analyst, Technical Account Management, you will own the technical relationship with key clients, guiding them through complex technical and operational challenges while enabling innovation and continuous improvement.
You will collaborate closely with Product, Support, implementation, Sales, Authorization, and Market Delivery teams to advocate for customer needs, resolve issues, and support the adoption of new capabilities across the end-to-end payments flow.
In this role, you will proactively identify opportunities to enhance platform and transaction performance, leveraging data-driven insights to assess approval rates, diagnose issues, and recommend improvements.
You will document and share best practices and provide strategic technical recommendations that support both operational stability and business growth.
Responsibilities
- Proven experience in client-facing technical roles, such as Technical Account Management, Technology Consulting, or similar positions within the payment's ecosystem
- Prior experience working directly with payment schemes, issuers, acquirers, processors, or related financial institutions, enabling fluency in payments operations and terminology
- Solid understanding of authorization, clearing, and settlement processes within the four-party model, as these flows underpin all performance analysis and client diagnostics
- Strong analytical and data-oriented mindset, with the ability to interpret performance data, identify trends, and support issue diagnosis and decision-making
- Strong understanding of technology strategy, customer support, and enterprise platforms
- Excellent communication skills across technical and non-technical audiences
- A proactive, problem-solving-oriented approach
- Native Portuguese and fluency in English
Benefits
- Hybrid work model, with an expectation to work from the office at least three days per week