Description
We are seeking a Principal Coordinator, Support Operations to provide support for a fast-growing group of team members in multiple divisions at our Plano, TX location.
The successful candidate will have a strong focus on laptop support, working with a mix of Windows PCs, Macs, and Mobile Devices.
Responsibilities:
- Actively take intake calls to assist the Service Desk
- Provide top-notch, customer-focused support
- Possess excellent written and verbal communication skills
- Participate in cross-training efforts with peers where applicable
- Contribute to site-level operational readiness and process improvements
- Effectively manage up as needed
- Be self-aware of gaps in skills and work to improve
- Frequently collaborate with the site lead, acting as back-up when delegated
- Engage in cross-platform collaboration with immediate peers
Basic Qualifications:
- High School Diploma, GED, or equivalent certification
- At least 1 year of experience in tech support and administration
- At least 1 year of remote tech administration and end-user support
- At least 1 year of experience with Windows 10
- At least 1 year of experience with ticketing and traffic reporting tools (Zendesk, HPSM, ServiceNow)
Preferred Qualifications:
- Bachelor's Degree in Business, Information Systems, Computer Science, or military experience
- 1+ years of experience with Active Directory services integration
- 1+ years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions
- 1+ years of experience with virtualization technologies, including VMWare tools (Fusion, ESX)
- 1+ years of macOS Server administration experience
- 1+ years of experience with Active Directory
- 1+ years of experience with macOS – High Sierra or earlier operating system
- 1+ years of experience with platform management and integration, including JAMF Casper Suite or SCCM
- 1+ years of experience with productivity tools running on Mac, including MS Office, Lync or Skype
- 1+ years of experience with Mac experience supporting 100+ end-users
- 1+ years of experience with image deployment, software and system testing, and encryption and security tools (McAfee) on Windows and macOS
- Apple certification(s)
The salary range for this role is $62,900 - $71,800 per year.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being.