Description
The Sutton Connect Housing Support Manager role is a fantastic opportunity to learn and be part of a team which ensures short-term tenancy support intervention services for the residents of Sutton are delivered within satisfactory timescales, and that quality and a great customer experience is provided both internally and externally.
The ideal candidate will have experience of managing/leading a dynamic service delivery team, be aware of changes in the housing sector, and have a positive approach to achieving key objectives of the organisation.
Key responsibilities include:
- Managing and leading a team to deliver high-quality services
- Liaising with residents, stakeholders, and partners to deliver outcomes
- Using data insight to chase or challenge for maximum service delivery
- Budget management and forecasting
The role requires an agile team member who can operate within a fast-paced environment, see the golden thread, and liaise with residents, stakeholders, and partners to deliver outcomes.
Benefits:
- Membership of the Local Government Pension Scheme
- Annual leave of 28 or 33 days per year
- Simply Health Cash Plan
- Employee Benefits, including cycle to work scheme and discounts schemes
- Employee Assistance Programme
- Investment in learning and development
Requirements:
- Experience of managing/leading a dynamic service delivery team
- Awareness of changes in the housing sector
- Positive approach to achieving key objectives
- Ability to respond positively to changing business needs
- Plans ahead and uses time efficiently and effectively
- Budget management experience
Desirable:
- Knowledge of Housing Management, Repairs, and support services
- Housing benefit knowledge
- Managing a multi-channel, multi-disciplined service
- Service Development to deliver improved customer experience/efficient operations
- Ability to prioritise, make decisions, and provide clear outcomes for staff
- Good understanding of housing and landlord regulatory and compliance requirements