Description
We're seeking a Neighbourhood Manager to be the face of Peabody in the community, building trusted relationships with residents, managing agents, and local partners.
Key responsibilities include:
- Being the main point of contact for residents, managing tenancy, leasehold, ASB, safeguarding, and neighbourhood issues from start to finish.
- Building strong relationships with managing agents across mixed-tenure schemes, holding them accountable for service delivery, compliance, and customer satisfaction.
- Carrying out estate inspections, identifying opportunities for improvement, and leading the delivery of neighbourhood plans that enhance resident satisfaction, safety, and community wellbeing.
- Working collaboratively with colleagues, contractors, and partner agencies to resolve issues quickly and deliver excellent resident outcomes.
- Championing resident engagement, ensuring services remain accessible, efficient, and provide value for money.
As a Neighbourhood Manager, you'll be an experienced housing professional who enjoys working with people, building partnerships, and finding practical solutions. You will have a strong understanding of tenancy and leasehold management, experience working with managing agents or contractors, and the confidence to manage a varied caseload while making sound decisions.
The role covers the North West London region and includes participation in the North West out-of-hours on-call rota. A Basic DBS check is required.
The salary for this role is GBP 41,108 per year.