Description
The Fulfillment Operations Team Leader role at Target involves leading a team to ensure that guests receive their orders efficiently and effectively. The role requires strong leadership and communication skills, as well as the ability to work in a fast-paced environment.
Responsibilities:
- Consistently deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience
- Ensure every team member understands, is trained, and consistently delivers on Target’s guest experience commitments and consistent operations
- Actively observe and provide feedback, holding team members accountable while recognising great guest experience moments
- Review area guest, financial, and team outcome metrics to identify opportunities, take action to improve, and align team on the right behaviours and execution
- Demonstrate a service culture that prioritises the guest service experience
- Lead your team and drive fulfilment goals, understand your role in supporting sales growth and how your departments and team contribute to and impact total store profitability
- Utilise your workload planning tools to ensure your team completes all scheduled workload and all orders are fulfilled to meet the delivery, freshness, and service standards
- Review all fulfilment reporting to identify gaps and develop a plan to resolve
- With direction from your direct leader, create daily plans for your team
- Be an expert of operations, accuracy, process and efficiency
- Enable efficient delivery to our guests by leading pickup and ship from store workload
- Evaluate and recommend candidates for open positions and develop a guest-centric team
- Establish clear goals around quality, accuracy, and timeliness and hold team members accountable to expectations
- Ensure the team is following food safety guidelines and selecting fresh food items for guests
- Ensure supplies are ordered timely and stocked
- If applicable, as a key carrier, follow all safe and secure training and processes
- Occasionally assume store-level leadership on duty (LOD) responsibilities to enable the guest experience for the store during assigned shifts
- Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences
- Always demonstrate a culture of ethical conduct, safety and compliance
- Lead and demonstrate a safety culture through modelling and recognising safe behaviours, identifying and correcting hazards, holding team accountable to following safety expectations
- Model the execution of physical security processes in order to enhance the in-store security culture
- Support merchandise protection strategies across the total store
- Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning
- Address all store emergency and compliance needs
- Support guest services such as back-up cashier, order pick up (OPU) and Drive up (DU)
Requirements:
- High school diploma or equivalent
- Must be at least 18 years of age or older
- Previous retail experience preferred, but not required
- Lead and hold others accountable
- Learn and adapt to current technology needs
- Work independently and as part of a team
- Manage workload and prioritise tasks independently
- Welcoming and helpful attitude toward all guests and other team members
- Effective communication skills
Benefits:
- Comprehensive health benefits and programs
- 401(k)
- Employee discount
- Short term disability
- Long term disability
- Paid sick leave
- Paid national holidays
- Paid vacation