Description
We’re looking for an experienced and proactive Account Manager to help reach our APAC ambitions. As part of the commercial team, you will be managing key account relationships across multiple industries and channels for our cross-border merchants.
You are responsible for driving growth through increasing the share of wallet, cross-selling & upselling, bringing valuable insights, and building strong relationships with our largest enterprise merchants and key contacts.
The ideal candidate is a born networker with a sharp commercial acumen, who thrives in a fast-paced, diverse and entrepreneurial environment. You will strive to understand the unique needs of a merchant and provide them with payments expertise and guidance to help them grow.
Responsibilities:
- Be fully responsible for the success and satisfaction of your merchants
- Drive growth through increasing the share of wallet, cross-selling & upselling, bringing valuable insights, and building strong relationships with key contacts
- Build and sustain relationships with key merchant stakeholders, and leverage those relationships to drive the best possible merchant experience
- Assess, clarify, and validate customer needs on an ongoing basis. You'll deliver expertise, education, and guidance to merchants as they craft and execute their payments strategy.
- Coordinate any internal project regarding your merchants
- Work and collaborate with colleagues in the global Adyen team
Requirements:
- You have at least 4+ years of experience managing enterprise level clients in a fast paced & dynamic environment
- You have a track record of winning share of wallet, cross selling & upselling deals for digital, and retail clients (such as e-commerce, gaming, OTA, streaming services etc.)
- Understanding of payments is a big plus
- You have excellent project management skills, orchestrating complex projects, working with cross-functional team to achieve the best results
- You're a high-energy, dynamic, hands-on self-starter with a proven commercial edge and entrepreneurial drive
- You're passionate about pushing boundaries and creating value in the payment space
- You enjoy working in uncertain situations, and you can deal with ambiguity
- You're an excellent communicator who can build relations at all levels
- You can work seamlessly with a global, multicultural team
- Travel required (~10%)