Description
We are seeking a Facility Coordinator to join our team in Hong Kong. As a Facility Coordinator, you will be responsible for ensuring the smooth operation of our co-working space.
Responsibilities:
- Perform regular floor walks and workspace inspections to ensure space cleanliness, aesthetic presentation, and optimal operation of facility amenities
- Coordinate closely with cleaning, security, IT, and maintenance vendors/contractors to facilitate routine servicing, defect rectifications, and minor repairs
- Assist the Assistant Manager / Manager in monitoring vendor performance and ensuring service level agreement (SLA) compliance across the co-working floor
- Serve as the primary front-of-house touchpoint for members and visitors, delivering attentive, empathetic, and professional customer service
- Handle daily member inquiries, meeting room reservations, mail/parcel sorting and distribution, and conflict/complaint resolution in a timely manner
- Facilitate member onboarding and offboarding processes, including keycard issuance, door access control programming, and conducting new tenant space orientations
- Track and manage inventory levels for office supplies, pantry consumables, printing papers, and access keycards, submitting procurement requests when necessary
- Support the Assistant Manager / Manager in tracking supply inventories and handling procurement requests
- Maintain accurate member databases, logbooks, defect tracking sheets, and basic operational reports
Requirements:
- Higher Diploma or Bachelor’s degree in Hospitality, Facility Management, Business Administration, or a related discipline
- 3–4 years of progressive hands-on experience in Co-working space operations, premium commercial management (CS Team), or Hospitality
- Good understanding of basic Soft FM services (cleaning, security, tenant relations) and space maintenance standards within a commercial or flexible workspace environment
- Passionate about customer service, community building, and working in a dynamic workspace setting
- Strong interpersonal and communication skills
- Proactive, detail-oriented, adaptable, and capable of working independently in handling day-to-day operational issues
- Fluent in written and spoken English and Chinese (Cantonese and Mandarin)
- Proficient in MS Office applications (Word, Excel, PowerPoint); familiar with co-working management platforms or access control systems is an advantage